Privacy

At Flowers on Holmwood we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us FREE on 0800 235 69377 (available in New Zealand only) quoting the name of the arrangement you have chosen.

DELIVERY – NEW ZEALAND

Our flowers are delivered by Interflora throughout New Zealand.

Interflora New Zealand will deliver flowers and gifts to almost anywhere in New Zealand.

Same day delivery is available for New Zealand orders placed before 4pm weekdays and Saturday, New Zealand time.  We are not open on Sundays or Public Holidays.

Deliveries at specific times of the day can be requested but not guaranteed.

Rural deliveries may incur extra delivery charges and if applicable you will be notified before your order is accepted.  Some remote areas of New Zealand require up to 48 hours for deliveries.  Rural deliveries cannot be guaranteed on Saturdays.

If your delivery is urgent please call us on 0800 235 69377 (available in New Zealand only) for up-to-the minute advice on delivery availability.

Please include the name of the deceased in the case of funeral orders.

GUARANTEE OF SATISFACTION

Flowers on Holmwood guarantees the freshness, flower quality and value of every order. Each arrangement is created by a professional florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Complaints must be made within 48 hours of delivery by calling 0800 235 69377. Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

REFUND POLICY

If your order is not delivered to your satisfaction then Flowers on Holmwood will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to both order deliveries in New Zealand and overseas.

QUALITY

Seasonal and regional conditions may affect the supply and cost of flowers and foliages. In these circumstances Flowers on Holmwood reserves the right to make appropriate substitutions whilst maintaining the value of your order.

CONTAINERS

Where possible the particular container or basket shown will be supplied. Should these not be available alternative containers of a similar value and style will be substituted.

PRICE

ALL PRICES ARE IN NEW ZEALAND DOLLARS (NZ$).